Our x-ray security screening platforms require far less maintenance and servicing than competitors due to our simplified hardware setup and sophisticated software.
All VOTI Detection™ systems are equipped to allow our technical experts to diagnose and address issues remotely, resulting in less downtime and fewer idle machines waiting for repairs.
Security is a universal concern requiring a global network. We have clients located in over 45 countries around the world and we’re committed to offering widespread after-sales support. To do this, we maintain an essential infrastructure needed to rapidly diagnose and solve issues remotely regardless of your location.
Remote Support Capabilities
Our remote servicing teams can help you get your machine up and running as efficiently and quickly as having one of our technicians physically present.
Our BioSans™ OS features built-in remote accessing capabilities, so our technicians and experts are able to:
- Diagnose/Identify hardware and software issues.
- Repair software problems through customized patches developed by our engineers.
- Identify parts that may need to be replaced.
- Keep all systems and libraries up-to-date with regular system updates.
In the case of software issues, our engineers are usually able to provide a fix to you within a few hours.
Our training programs are also available to show your operators how to run our diagnostic tools to determine if they need a software patch or a replacement piece. This gives your crew the skills they need to take these steps, or they can connect with our experts should they need further guidance.
Get in touch to discover more about our remote and global support infrastructures.