Local, Regional, and International Support
Tailoring our support services to your team’s needs, our three tier system allows you to choose your comfort level of autonomous self-support backed by our expertly trained technicians and field service engineers:
- Level-1 Support Service available internally as a component of maintenance training.
- Level-2 Support Service supplied in country, through local VOTI-trained representative.
Our Level 1 and 2 support service offerings can be one-on-one of our technical staff, or your VotiUNIVERSITY™ trained staff. These 2 levels of diagnostic support identify the source of most errors, allowing for quick requisition of replacement parts or request for a system patch.
- Level-3 Support Service conducted by our service engineering team as the manufacturer.
Regardless of the level of support service you need, know that VOTI technicians and field support staff receive regular training and certification updates to better serve you and your investment in our products.
In addition, our 24/7 customer login portal offers online global support quickly and efficiently.
Issues have a real knack for occurring outside 9 AM and 5 PM in a given timezone, so technical support needs to be available whenever you need it. This is why we offer 24 hour, 7 days a week, 365 days a year technical support for your operators.
You can reach our support technicians by phone, and through chat or email at any time. You also have access to VOTI’s online knowledge base, onsite support options, as well as our remote diagnostics and repair solutions.
Parts and Logistics Support
Replacement parts and servicing are essentially for safeguarding your investment in VOTI machines. Gone are the days of waiting days or weeks for costly imported parts to get your machine running again. You can count on us to have accessible spare parts and kits maintained locally to resolve issues quickly.
We also provide you with a list of recommended replacement and spare parts so you can opt to source and stock your own. Or you can take advantage of our forward stocking and customer shipping options. We let you decide what works best for your team.
If you’re tired of slow, lacklustre support reach out and find out more about the VOTI Detection™ difference.