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24/7 Service & Support

Issues have a real knack for occurring outside 9 AM and 5 PM in a given timezone, so technical support needs to be available whenever you need it. This is why we offer 24 hour, 7 days a week, 365 days a year technical support for your operators.

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Remote Diagnostics & Servicing

VOTI’s systems require far less maintenance and servicing than other scanners due to our simplified hardware setup, sophisticated software first design and proprietary BioSansTM operating system. We can diagnose and address issues remotely, often solving problems without ever having to send a technician.

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VOSP - VOTI Online Service Portal

Manage all service requests, track the status of your warranty and order all necessary spare parts from our brand new web based platform.

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Training

When you purchase a VOTI Detection™ security screening system, we offer customized training to help you and your team take full advantage of the benefits and performance regardless of the program you choose. Beyond specification sheets and user manuals, we know that offering on-site, online or in-class training will help your team operate and maintain our systems most effectively.

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Aftercare and Support

In addition to our standard warranty, we offer several packages that are market responsive, ensuring that your screening systems are running smoothly and up to code. Each of our packages were developed to give you the flexibility to choose the services that serve your team best and provides the support needed to sustain effective security operations.

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Warranty

VOTI offers a standard one-year warranty on parts & factory labor for all our systems.

Our one-year manufacturer’s warranty is our guarantee that your VOTI security screening system is free of hardware and software defects.

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